Damaged or faulty items
If you discover after delivery that any items are damaged, please report this to us within 14 days by contacting us. We’ll contact you to arrange the return of your damaged items and to send a replacement or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card), excluding shipping costs.
We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition, and that you re-package them in their original packaging wherever possible.
Unwanted or incorrectly ordered items
If you have changed your mind and want to return all or part of your order please contact us within 14 days of receiving your order.
If you are returning your order because you no longer want the item(s) or ordered an incorrect item then your refund will consist of the product price minus a handling fee. Return shipping will also be at your expense. All prices will be advised before you start the return process.
We ask that items you wish to return are unused and are packed in their original packaging. If your order is not in the state said above, you may only get a part refund.